Delivery & Returns Policy

 

DELIVERY

Your online order will be despatched the next business day via Overnight Express Satchel for Australian customers. International orders will be despatched the next business day via Australia Post Airmail or an International Courier service.

RETURNS

Australian customers:
If you are not over the moon with your 'full price' purchase please email kristen@soot.com.au for return authorisation and return your garment via post to 

SOOT.  

77 Wellington Street, Coorparoo QLD 4151

Item must be returned within 10 days of purchase.
A refund via Paypal or a SOOT. credit note will be offered on returned 'full priced' items (less the order postage cost). Credit notes are valid for 6 months from the issue date.
No return on 'sale items' or SOOT swimwear unless the item is faulty as assessed by the retailer (i.e. SOOT).


International Customers:
If you are not over the moon with your purchase please email kristen@soot.com.au for return authorisation and return your garment via post to 

SOOT. 

77 Wellington Street, Coorparoo QLD 4151 Australia


Item must be returned within 14 days of purchase.
A refund via Paypal or a SOOT. credit note will be offered on returned 'full priced' items (less the order postage cost).  Credit notes are valid for 6 months from the issue date.

No return on 'sale items' unless the item is faulty as assessed by the retailer (i.e. SOOT)